Copy of FAQ
|UK Standard||£5||2-5 working days|
|UK Small Package (Up to £100)||£2.50||2-5 working days|
|UK Express||£8||Next Day|
|Europe Standard||£10||2-5 working days|
|Europe Small Package (Up to £100)||£5||2-5 working days|
|Europe Express||£20||1-3 working days|
|US & Canada Standard||£10||6-7 working days|
|US & Canada Small Package (Up to £100)||£5||6-7 working days|
|US & Canada Express||£25||1-3 working days|
|Rest of World Standard||£15||6-7 working days|
|Rest of World Small Package (Up to £100)||£7.50||6-7 working days|
|Rest of World Express||£35||3-4 working days|
Please ensure your order is placed by 12pm GMT for International Express Delivery and 3pm GMT for UK Express Delivery
Returns & Exchanges
We hope that you will be delighted with your Harlow & Fox lingerie, but we understand there may be times when you will need to return or exchange your items. If you are unsure which size you would like to exchange for, our sizing guide may help, or if you would prefer to contact us we would be happy to advise you.
For all returns and exchanges, please go to “Return Items” below to submit your return online - you will need your order number and email address. Choose the items you would like to return, whether you would like to exchange for another size or prefer a refund, and we will email you a pre-paid return shipping label within one business day, and any customs forms necessary for international items.
Please carefully package your items in the mailing envelope included in your order, with the returns form included, then print and attach the shipping labels using the clear envelope provided, with the barcode and address clearly visible. You will need to sign the customs declaration if returning an international shipment.
You can then drop off your package at any DHL Service Point. You can find the one most convenient to you right here - DHL Service Point Locator.
Our mailing list members are able to request courier pickup for returns instead of drop-off - please email us with your preferred pickup day and address prior to submitting your return if you would like to choose this. Please note someone will need to be present all day, and we are unable to alter the pickup once it is booked. If you would like to become a member so you can take advantage of this, you can join here
We accept returns and exchanges within 21 days.
We are unable to refund customs or import charges for overseas customers.
All items must be returned unworn and unwashed, in their original condition and packaging, with all tags and labels attached. Please take care when trying garments on, and always try on briefs over your own for hygiene reasons.
All Harlow & Fox lingerie is handwash only. Please see our guide to caring for your lingerie for more information. We are unable to offer refunds for garments damaged by not following these instructions.