Delivery & Returns
Free Worldwide Shipping Over £250
Standard delivery is complimentary, worldwide, on all orders over £250, or the equivalent in your local currency depending on daily exchange rates. Express rates, and rates for orders below £250, are listed below.
Postage rates are charged in £GBP and converted at the daily rate to your local currency.
Express Shipping Order Deadline
Please ensure your order is placed by 12pm UK time for same day despatch for Express orders.
Several of our collections are made to order, please check the item description for the lead time if this is the case. For items that are in stock, shop our Classics Collection to ensure immediate despatch.
Estimated Delivery Times
Please note, postal shipments can be delayed outside of our control, and the guidelines below are an estimate only. Express shipping is still the most reliable method.
| UK Standard | £5 | 2-5 working days |
| UK Express | £10 | Next working day |
| Europe Standard | £10 | 2-5 working days |
| Europe Express | £25 | 1-3 working days |
| US & Canada Standard | £15 | 6-7 working days |
| US & Canada Express | £30 | 1-3 working days |
| Rest of World Standard | £20 | 6-7 working days |
| Rest of World Express | £35 | 3-4 working days |
Gift Wrapping
All orders are wrapped in luxury black tissue paper and branded stickers, and despatched in either recycled card postal boxes for full price orders, or recycled polythene mailing bags for Outlet and sale orders.
For a small upgrade you can also receive your order beautifully gift wrapped in one of our signature gift boxes, finished with a handcrafted gold wax seal, for a truly luxurious unwrapping experience.
Find out more about how we are making our packaging more eco-friendly, and how to recycle each part once you have unwrapped your order in our sustainable packaging guide.
Shipping Times On Made to Order Items
Please be careful to read the product description on your chosen style, as many of our garments are made to order especially for you, with additional lead times of 3-4 weeks, occasionally up to 12 weeks for very special items.
It will always be clearly stated in the description if this is the case. If you have a special occasion you need your made to order items for, please do let us know and we will do all we can to meet your deadline.
Taxes and Import Duty
All prices on the site for orders within the UK include VAT at the current rate of 20%. Overseas customers may incur further taxes and import duties, which will vary dependent on location, and are the responsibility of the customer.
Please note, for any shipments refused by the customer on account of import duty payable, we will be required to deduct from any refund the costs both ways of shipment, any duty we are required to pay to release the package back to us, and an additional administration fee of £50. Please make sure you are aware of all taxes and charges in your location before placing your order.
RETURNS & EXCHANGES
We hope that you will be delighted with your Harlow & Fox lingerie, but we’ve made it as easy as possible to exchange sizes or return items, so trying on at home is worry-free.
You have 21 days to try your pieces on at home.
All returns and exchanges are free of charge, worldwide (excluding Europe), on orders above £250. Orders below this can be returned at your expense, please ensure you obtain proof of postage as we cannot be responsible for items lost in the post.
Our mailing list members are also able to have a courier pickup from the address of their choosing. If you would like to become a member so you can take advantage of this, you can join here.
All items must be returned unworn and unwashed, in their original condition and packaging, with all tags and labels attached. Please take care when trying garments on, and always try on briefs over your own for hygiene reasons.
All Harlow & Fox lingerie is handwash only. Please see our guide to caring for your lingerie for more information. We are unable to offer refunds for garments damaged by not following these instructions.
Please note we are unable to refund customs or import charges for overseas customers.
To complete your return or exchange, please contact us with your order number, which items you are sending back, the sizes you would like to exchange for if required, and if you are a member requiring courier pickup the chosen weekday for collection. We will then email you a pre-paid return shipping label within one business day, and any customs forms necessary for international items.
CHOOSING THE RIGHT SIZE EXCHANGE FOR BRAS
If you are unsure which size you would like to exchange for, our sizing guide may help, or if you would prefer to contact us we would be happy to advise you. We’ve outlined some common bra size exchange options below to make sure you switch for the perfect one for you.
When choosing your exchange size, don’t forget that both the cup and the band can change because of the “cross grading” system of sizing for bras - check the common scenarios below to make sure you choose the correct new size.
To go up one band size, but keep the cup the same
You will need to down a cup letter to keep the same cup volume. For example, a 34E will exchange for a 36DD NOT a 36E. The 36E will be going up both one band size, and one cup size.
To go down one band size, but keep the cup the same
You will need to go up a cup letter to keep the same volume. For example a 34E will exchange for a 32F, NOT a 32E. The 32E will be going down both one band size, and one cup size.
To go up one cup size, but keep the band the same
Go up one letter but keep the band the same. For example a 34E will exchange for a 34F. As we use UK sizing, we also include FF cup sizes – so they will run DD, E, F, FF, G cup.
To go down one cup size, but keep the band the same
Go down one letter but keep the band the same. For example a 34E will exchange for a 34DD. As we use UK sizing, we also include FF cup sizes – so they will run DD, E, F, FF, G cup.
To go up one band size AND one cup size
Go up in the band, but keep the letter the same. For example, a 34E will exchange for a 36E, NOT a 34F, which would be going up one band size but also TWO cup sizes.
To go down one band size AND one cup size
Go down in the band, but keep the letter the same. For example, a 34E will exchange for a 32E, NOT a 32DD, which would be going down one band size but also TWO cup sizes.
If you have any questions at all about which size to exchange for, please contact us and we’d be very happy to advise.