Delivery & Returns
Coronavirus Shipping Delays
Please note postal delays are still expected due to the ongoing disruption from coronavirus.
US orders in particular can take up to 4 weeks from ordering, though mostly are now arriving either on time, or within 2 weeks or so.
If you would prefer a faster service, the Express Shipping option is using couriers and has been running to expected timeframes.
Small Package rates to the US are also temporarily suspended, standard rates apply.
Many thanks for your patience.
Standard delivery is complimentary, worldwide, on all orders over £200 / US$250 or the equivalent in your local currency depending on daily exchange rates. Express rates, and rates for orders below £200, are listed below.
The Small Package rate applies to orders under £100, to include accessories, just a a pair of knickers, or similar, so you can have a better rate on postage on a little order. Postage rates are charged in £GBP and converted at the daily rate to your local currency.
All full price orders (excluding Small Package rates) are dispatched in our beautiful signature gift box, complete with a handcrafted gold wax seal, for a truly luxurious unwrapping experience.
Small Package and Outlet orders are carefully gift wrapped in black tissue with branded stickers, and sent in gold mailing bags.
Please be careful to read the product description on your chosen style, as many of our garments are made to order especially for you, with additional lead times of 3-4 weeks, occasionally up to 12 weeks for very special items.
It will always be clearly stated in the description if this is the case. If you have a special occasion you need your made to order items for, please do let us know and we will do all we can to meet your deadline.
All prices on the site for orders within Europe include UK VAT at the current rate of 20%. Overseas customers may incur further taxes and import duties, which will vary dependent on location, and are the responsibility of the customer.
Please ensure your order is placed by 12pm GMT for International Express Delivery and 3pm GMT for UK Express Delivery
Shipping Rates & Times
|UK Standard||£5||2-5 working days|
|UK Small Package (Up to £100)||£2.50||2-5 working days|
|UK Express||£8||Next Day|
|Europe Standard||£10||2-5 working days|
|Europe Small Package (Up to £100)||£5||2-5 working days|
|Europe Express||£20||1-3 working days|
|US & Canada Standard||£10||6-7 working days|
|US & Canada Small Package (Up to £100)||£5||6-7 working days|
|US & Canada Express||£25||1-3 working days|
|Rest of World Standard||£15||6-7 working days|
|Rest of World Small Package (Up to £100)||£7.50||6-7 working days|
|Rest of World Express||£35||3-4 working days|
All returns and exchanges are free of charge, worldwide, on orders above £200. Orders below this can be returned at your expense, please ensure you obtain proof of postage as we cannot be responsible for items lost in the post.
Our mailing list members are also able to have a courier pickup from the address of their choosing. If you would like to become a member so you can take advantage of this, you can join here.
All items must be returned unworn and unwashed, in their original condition and packaging, with all tags and labels attached. Please take care when trying garments on, and always try on briefs over your own for hygiene reasons.
All Harlow & Fox lingerie is handwash only. Please see our guide to caring for your lingerie for more information. We are unable to offer refunds for garments damaged by not following these instructions.
Please note we are unable to refund customs or import charges for overseas customers.
To complete your return or exchange, please fill in the form below and we will email you a pre-paid return shipping label within one business day, and any customs forms necessary for international items.
When choosing your exchange size, don’t forget that both the cup and the band can change because of the “cross grading” system of sizing for bras - check the common scenarios below to make sure you choose the correct new size.
BRA SIZE EXCHANGES
You will need to down a cup letter to keep the same cup volume. For example, a 34E will exchange for a 36DD NOT a 36E. The 36E will be going up both one band size, and one cup size.
You will need to go up a cup letter to keep the same volume. For example a 34E will exchange for a 32F, NOT a 32E. The 32E will be going down both one band size, and one cup size.
Go up one letter but keep the band the same. For example a 34E will exchange for a 34F. As we use UK sizing, we also include FF cup sizes – so they will run DD, E, F, FF, G cup.
Go down one letter but keep the band the same. For example a 34E will exchange for a 34DD. As we use UK sizing, we also include FF cup sizes – so they will run DD, E, F, FF, G cup.
Go up in the band, but keep the letter the same. For example, a 34E will exchange for a 36E, NOT a 34F, which would be going up one band size but also TWO cup sizes.
Go down in the band, but keep the letter the same. For example, a 34E will exchange for a 32E, NOT a 32DD, which would be going down one band size but also TWO cup sizes.