Delivery & Returns
Free Worldwide Shipping Over £250
Standard delivery is complimentary, worldwide, on all orders over £250, or the equivalent in your local currency depending on daily exchange rates. All other rates, and estimated delivery times, are listed below.
Express Shipping Order Deadline
Please ensure your order is placed by 12pm UK time for same day despatch for Express orders.
Several of our collections are made to order, please check the item description for the lead time if this is the case. For items that are in stock, shop our Classics Collection to ensure immediate despatch.
Returns
We take pride in creating the finest luxury lingerie, and hope you will be delighted with your purchase.
You have 21 days to relax and try on your beautiful new garments at home, and if you would like to return or exchange for a different size, we offer free worldwide returns (excluding Europe) on all orders over £250 (or local currency equivalent) Orders below this just need to be returned at your expense.
Gift Wrap
All orders are wrapped in luxury black tissue paper and branded stickers, and despatched in either recycled card postal boxes for full price orders, or recycled polythene mailing bags for Outlet and sale orders.
For a small upgrade you can also receive your order beautifully gift wrapped in one of our signature gift boxes, finished with a handcrafted gold wax seal, for a truly luxurious unwrapping experience.
Find out more about how we are making our packaging more eco-friendly, and how to recycle each part once you have unwrapped your order in our sustainable packaging guide.
Estimated Delivery Times
Please note, postal shipments can be delayed outside of our control, and the guidelines below are an estimate only. Express shipping is still the most reliable method.
| UK Standard | £5 | 2-5 working days |
| UK Express | £10 | Next working day |
| Europe Standard | £10 | 2-5 working days |
| Europe Express | £25 | 1-3 working days |
| US & Canada Standard | £15 | 6-7 working days |
| US & Canada Express | £30 | 1-3 working days |
| Rest of World Standard | £20 | 6-7 working days |
| Rest of World Express | £35 | 3-4 working days |
Please see our full Delivery & Returns page for full details, and for all information regarding customs fees and taxes.